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Understand Our Legal Terms

We keep our legal framework transparent so you know exactly how we protect your account, handle your payments through DANA, OVO, GoPay and QRIS, and safeguard your data.

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GET LEGAL HELP

How to Reach Us About Terms or Disputes

Email Support Send queries about account terms, payment disputes or data requests to our legal team.
Live Chat Chat with our compliance officer via the support widget in your account menu.
Account Settings Review your active legal agreements in Account > Security > Legal Documents.
DATA & SECURITY

How We Handle Your Information

Encryption Standard

All account data, payment details and transaction history are encrypted with TLS 1.3 when transmitted to our servers. Your DANA, OVO, GoPay and QRIS details never touch our storage; payment processors hold those.

Data Retention

We keep your account information and transaction logs for seven years after closure for regulatory compliance. After that period, personally identifiable data is anonymised. You can request a full data export at any time.

Account Verification

Your identity is verified once at signup using government ID details you provide. We cross-check this against payment processor records to prevent fraud and ensure withdrawals go to the correct account holder.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to understand how you navigate the site. You can disable non-essential cookies in your browser settings without losing core functionality.

Third-Party Sharing

We share your data only with payment processors (DANA, OVO, GoPay, QRIS operators), our hosting provider and legal authorities if required by law. We never sell your information to advertisers or data brokers.

Request Changes

Want to update your personal details, withdraw consent to marketing emails, or delete your account? Go to Account > Settings > Data Requests or contact our support team in chat. Processing takes three to five business days.

Your Questions About Terms and Account Rights

You can request account closure from Account > Settings > Close Account. We'll ask you to withdraw any remaining balance first. After closure, your data is retained for seven years, then anonymised. You can reopen a new account after 14 days.

Your deposits are held in a segregated trust account separate from our operating funds. All transactions via DANA, OVO, GoPay and QRIS are verified in real-time. We reconcile balances daily and maintain full audit trails.

Deposits and withdrawals are final once processed. If you believe there was an error, contact support within 30 days with your transaction ID. We investigate and respond within five business days. Payment processor policies apply.

You must be of legal age in your region to hold an account. We require government ID verification at signup. Age is confirmed automatically when you provide your ID details; we flag mismatches and block underage accounts.

We never sell your data. Marketing emails are sent only to accounts that have opted in. You can unsubscribe from any marketing email via the link at the bottom, or disable marketing in Account > Settings > Preferences.

Change your password immediately from Account > Security > Change Password. Then contact our live chat or email support with details. We freeze accounts instantly if fraud is detected and help you restore access within two business hours.

Account and transaction history is retained for seven years after closure for regulatory compliance and dispute resolution. After seven years, personally identifiable information is deleted and only anonymised transaction records remain.